ACCEPTED PAYMENT METHODS

We accept just about everything…except cash!
Amazon Pay
Apple Pay
PayPal
Credit Cards: Visa, MasterCard, American Express & Discover

**If you are using a Prepaid Gift Card, please make sure to register the card to yourself and your address prior to using it on our website!**
We cannot refund another form of payment if a gift card was used at checkout.
Note: If you are paying with PayPal, Amazon Pay, or Apple Pay we will only ship to the confirmed address that has been established by that account.
The shipping address cannot be changed on after it's placed. Please call us to cancel your order so that it does not leave our warehouse. If you choose to email, know that we might not see your email in time and cannot assist once the package has left our warehouse and the order will ship as is.

International orders can take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.

Note: Transit times do not include the time taken to prepare your order before shipment!

*International orders over $20 in value are subject to added charges by customs, including but not limited to sales and import tax, duties, and any other associated customs clearing charges. We do our best with the tools available in attempts to avoid any extra charges, yet each country has different import processes and ultimately the designated customs office will have the final say. Currently, the shipping cost at checkout is not inclusive of potential duties or import tax, so please keep this in mind with consideration of your local import regulations. *

INCORRECT ADDRESS

If a package is returned to us due to an incorrect or incomplete addressed, is marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.

INTERNATIONAL ORDERS

We charge you in US Dollars. Once payment has been processed by your local bank, they then convert the charge into your currency. At the top of our page we have a currency converter, try that out!
We do not calculate or collect taxes/duties at time of payment. It is the purchaser’s responsibility to check and abide by their countries local regulations and policies. It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order to enter your country and if duties/tariffs are collected upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations, taxes, or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
Note: You, as a customer, are responsible for paying any applicable taxes or duties that may apply.
Gamer Supps offers tracking and final delivery to the following countries: Australia, Austria, Bahrain, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland and the United Arab Emirates.
For countries where parcel tracking services are not available, we cannot be held responsible for non delivery.
Note: We cannot ship to: Belgium, Guatemala, Iceland, Jamaica, Latvia, Mexico, Morocco, Norway, South Africa, OR ANY OVER SEAS PACK-STATIONS.

LOST OR STOLEN PACKAGES

Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can definitely give you more information.
If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to contact@gamersupps.gg

RETURNS & REFUNDS

Thank you for shopping with us. If you are not 100% satisfied with your purchase, we're here to help. To open a ticket, please email our customer service team via contact@gamersupps.gg or reach out via the live chat on our website.
Our products can be returned within 15 days of the original purchase of the product. To be eligible for a return, please make sure that:
- The product was purchased within the last 15 days. 
- The product is unopened, in its original packaging. 
- Apparel must be unworn, unwashed, with tag(s) and in new condition.
- You have the receipt, order confirmation or proof of purchase.
Products that do not meet this criteria will not be considered for return.
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout. Orders made with Cryptocurrency may not be refunded, store credit may be issued with eligible return.
We strongly encourage you to email us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Free Gift Promos, discount codes greater than 10%, or Free Shipping promotions.
Note: Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), or non-standard usage or negligence.

If you are advised by a Gamer Supps representative to return your package or any items back to us, please address them as follows:
Gamer Supps Inc. 
Attn: Returns
5755 FedEx Lane
#110
Olive Branch, MS 38654