SHIPPING
Orders are typically shipped within 24-48 hours (excluding weekends and holidays) from time of payment confirmation, though lead times may vary depending on circumstances such as weather and significant order volume increases, which may add up to 5 business days for processing. For domestic orders: delivery can take 3-7 business days from the time it leaves our facility. For international orders: delivery can take 7-14 days depending on your local customs, though some may take up to 4 weeks from the time it leaves our facility.
International orders over $20 in value are subject to added charges by customs, including but not limited to sales and import tax, duties, and any other associated customs clearing charges. We do our best with the tools available in attempts to avoid any extra charges, yet each country has different import processes and ultimately the designated customs office will have the final say. Currently, the shipping cost at checkout is not inclusive of potential duties or import tax, so please keep this in mind with consideration of your local import regulations.
*Any items added to a pre-sale order will be shipped out with the order IN FULL when ALL pre-sale items are ready to ship. Most pre-sale items currently ship around 12-16 weeks after the purchase window closes.
Most orders will include a tracking number while some smaller orders will not. To keep your shipping and handling costs as low as possible we may forgo the option for a tracking number as it can sometimes more than double the cost to ship. We use USPS for all orders under 2 lbs.
*We are currently not accepting orders from North Korea, Russia, Ukraine or India due to shipping constraints
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow at least 48 hours for the carrier to scan your package into their system. Please note that Free Sample Packs do not receive tracking unless they were paid for with an additional fee.
If you attempt to track your package within the first 48 hours of it leaving our warehouse and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.
Because the USPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us nor the USPS.
International orders can take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.
Note: Transit times do not include the time taken to prepare your order before shipment!
RETURNS & REFUNDS
Thank you for shopping with us. If you are not 100% satisfied with your purchase, we're here to help. To complete your return, please email our customer service team via contact@gamersupps.gg.
Our products can be returned within 15 days of the original purchase of the product. To be eligible for a return, please make sure that:
- The product was purchased within the last 15 days.
- The product is unopened, in its original packaging.
- Apparel must be unworn, unwashed, with tag(s) and in new condition.
- You have the receipt, order confirmation or proof of purchase.
Products that do not meet this criteria will not be considered for return.
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout. Orders made with Cryptocurrency may not be refunded, store credit may be issued with eligible return.
We strongly encourage you to email us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Free Gift Promos, discount codes greater than 10%, or Free Shipping promotions.
Note: Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), or non-standard usage or negligence.
Lost or Stolen Packages
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, but your local post office can give you more information.
Help
If you have any questions or concerns, support is available via 24/7 live chat support on our website or email at contact@gamersupps.gg. We do our very best to respond to support emails within 48 hours.
